Shipping and Delivery Policy
Welcome to Aashiyana The City! We’re thrilled to have you as our valued customer. This Shipping and Delivery Policy is designed to provide you with comprehensive information on how we handle the shipping and delivery of products ordered through our website. Please take a moment to read through this policy to understand your rights and responsibilities regarding shipping and delivery.
1. Shipping Zones and Availability
1.1 Domestic Shipping:
- Aashiyana The City offers shipping services within India for most products available on our website. However, certain products may have shipping restrictions due to size, weight, or other logistical considerations.
- Customers residing in remote or inaccessible areas may experience limitations or delays in shipping. Please contact our customer service team for assistance if you have concerns about the shipping availability to your location.
1.2 International Shipping:
- At this time, we do not offer international shipping services. Our shipping services are limited to addresses within India. We apologize for any inconvenience this may cause.
2. Shipping Methods and Timelines
2.1 Standard Shipping:
- Standard shipping is our default shipping method for most orders. Orders shipped via standard shipping are typically delivered within 5-7 business days from the date of dispatch, depending on the destination and local courier services.
- Please note that delivery times may vary based on factors such as holidays, weather conditions, and other unforeseen circumstances.
2.2 Expedited Shipping:
- Expedited shipping options may be available for select products and destinations. Customers who opt for expedited shipping will receive their orders faster than standard shipping.
- Expedited shipping timelines and costs will be provided at the checkout page for eligible orders.
3. Order Processing Time
3.1 Order Fulfillment:
- Orders are typically processed and dispatched within 1-2 business days from the date of purchase. Our team works diligently to ensure that orders are fulfilled promptly and efficiently.
- Please note that order processing times may vary during peak seasons, promotional events, or circumstances beyond our control.
4. Shipping Costs
4.1 Shipping Fees:
- Shipping fees are calculated based on factors such as the shipping method selected, the destination address, the size and weight of the package, and any applicable taxes or duties.
- Shipping fees will be displayed at the checkout page before you complete your purchase. You have the opportunity to review and approve the shipping costs before finalizing your order.
5. Tracking Orders
5.1 Order Tracking:
- Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your order and monitor its progress until it reaches its destination.
- If you encounter any issues with tracking your order or have questions about its status, please don’t hesitate to contact our customer service team for assistance.
6. Delivery
6.1 Delivery Process:
- Deliveries are typically made to the shipping address provided during the checkout process. It is important to ensure that the shipping address is accurate and complete to avoid delays or delivery issues.
- Upon delivery, a signature may be required to acknowledge receipt of the package. Please ensure that someone is available at the delivery address to accept the package during the expected delivery window.
7. Receiving Your Order
7.1 Inspecting Packages:
- Upon receiving your order, please carefully inspect the package for any signs of damage or tampering. If you notice any issues with the package or its contents, please notify the delivery courier immediately and contact our customer service team for assistance.
7.2 Missing or Damaged Items:
- In the rare event that your order arrives with missing or damaged items, please contact our customer service team within 3 business days of receiving the package. We will work swiftly to resolve the issue and ensure your satisfaction with your purchase.
8. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please don’t hesitate to contact us:
- Customer Service Email: customerservice@aashiyanagroup.in
- Customer Service Phone: +91 7665990111
Our dedicated team is here to assist you and provide any necessary support regarding shipping, delivery, and order fulfillment.
9. Policy Updates
Aashiyana The City reserves the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website.
Please check this page periodically for updates to stay informed about our current policies and procedures regarding shipping and delivery.
Conclusion
At Aashiyana The City, we are committed to providing you with a seamless and reliable shipping and delivery experience. We strive to ensure that your orders are processed promptly, shipped efficiently, and delivered safely to your doorstep.
Thank you for choosing Aashiyana The City for your shopping needs. We appreciate your trust and look forward to serving you again in the future.
Last Updated: March, 2024