Cancellation and Refund Policy
Thank you for choosing Aashiyana The City. We strive to provide you with exceptional service and ensure your satisfaction with our products and services. However, we understand that there may be instances where you need to cancel your booking or request a refund. Please read the following policy carefully to understand your rights and obligations regarding cancellations and refunds.
1. Cancellation Policy
1.1 Accommodation Bookings:
- For accommodation bookings made through our website, cancellation policies may vary depending on the type of reservation, room rate, and other factors. Please refer to your booking confirmation or contact our customer service team for details specific to your reservation.
- Generally, cancellations made within 14 days of the check-in date may incur a cancellation fee equivalent to 50% of the total booking amount. Cancellations made outside this period may be subject to a lower or no cancellation fee, depending on the booking conditions.
- Non-refundable bookings are exempt from cancellation and will be charged the full amount of the reservation regardless of cancellation.
1.2 Event Bookings:
- Event bookings, including conferences, weddings, and other special occasions, may have specific cancellation policies outlined in the booking agreement. Please refer to your booking contract or contact our events team for cancellation terms applicable to your reservation.
- Cancellation fees for event bookings may vary based on factors such as the event date, the size of the booking, and any services or amenities included in the package.
1.3 Tour and Activity Bookings:
- Tours and activities booked through Aashiyana The City may have different cancellation policies depending on the tour operator, destination, and other factors. Please review the cancellation terms provided at the time of booking or contact our customer service team for assistance.
- Some tours and activities may be non-refundable or have strict cancellation deadlines, especially for peak seasons or popular attractions.
2. Refund Policy
2.1 Accommodation Bookings:
- Refunds for cancelled accommodation bookings will be processed according to the cancellation policy applicable to the reservation.
- If you are eligible for a refund based on the cancellation policy, the refund amount will be credited back to the original payment method used for the booking.
- Please note that refunds may take 7-10 business days to reflect in your account, depending on your bank or payment provider.
2.2 Event Bookings:
- Refunds for cancelled event bookings will be subject to the terms outlined in the booking agreement or contract.
- In some cases, event deposits or payments may be non-refundable, especially for cancellations made close to the event date.
2.3 Tour and Activity Bookings:
- Refund eligibility for tour and activity bookings will depend on the cancellation policy of the tour operator or service provider.
- If a refund is approved according to the cancellation terms, the refund amount will be processed back to the original payment method.
- Please allow 7-10 business days for the refund to be reflected in your account.
3. Requesting Cancellations and Refunds
3.1 Online Bookings:
- To request a cancellation or refund for bookings made through our website, please log in to your account and follow the instructions provided in the booking management section.
- Alternatively, you can contact our customer service team via email (customerservice@aashiyanagroup.in) or phone +91 7665990111 to initiate the cancellation or refund process.
3.2 Offline Bookings:
- For bookings made through our reservations office or other offline channels, please contact our customer service team for assistance with cancellations and refunds.
- Be prepared to provide your booking details, including the reservation number and guest information, to facilitate the process.
4. Exceptions
4.1 Force Majeure:
- In the event of unforeseen circumstances beyond our control, such as natural disasters, pandemics, or government-imposed travel restrictions, special cancellation and refund policies may apply.
- We will strive to accommodate changes or cancellations due to force majeure events to the best of our ability, considering the impact on our guests and the circumstances involved.
4.2 Travel Insurance:
- We strongly recommend purchasing travel insurance to protect against unforeseen cancellations, medical emergencies, and other travel-related risks.
- Travel insurance coverage may provide additional benefits and financial protection in case of trip cancellations or interruptions.
5. Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please don’t hesitate to contact us:
- Customer Service Email: customerservice@aashiyanagroup.in
- Customer Service Phone: +91 7665990111
Our dedicated team is here to assist you and ensure your experience with Aashiyana The City is enjoyable and hassle-free.
6. Policy Updates
Aashiyana The City reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website.
Please check this page periodically for updates to stay informed about our current policies and procedures regarding cancellations and refunds.
Conclusion
At Aashiyana The City, we value your trust and strive to provide transparent and fair policies for cancellations and refunds. We understand that circumstances may change, and we are here to assist you with flexible solutions whenever possible.
Thank you for choosing Aashiyana The City for your accommodation, event, and travel needs. We look forward to welcoming you and providing you with a memorable experience.
Last Updated: March, 2024